FAQs
These are the questions that may occur to our customers.
HOW LONG IN TIME SHOULD I MAKE THE RESERVATION?
– Although you can book your transfer up to 24 hours before your travel date, it is recommended that you book as soon as possible. By reserving your transfer in advance, you will not be affected by possible price increases (mainly caused by the increase in fuel prices). Price increase that can occur at any time of the year, especially before the holiday season. On the other hand, if you book at the last moment, although we will try to make your transfer, it is easy that, mainly in high season, we have all the complete schedules. If you need a transfer in the next 24 hours. contact by phone.
ARE THE TRANSFERS DOOR TO DOOR?
– All our services are door-to-door, that is, the driver will transfer you or pick you up at the address that we Ease of reservation, whether it is a private address or a hotel.
I WANT TO TRANSPORT EXTRA LUGGAGE, CAN I DO IT?
– At the time of making the reservation, in the final section of COMMENTS you must indicate it (for example if you are traveling with a golf bag), so that the driver can select the vehicle or prepare it with a trailer to get more capacity.
WE TRAVEL WITH CHILDREN DO YOU PROVIDE CHAIRS?
– On the reservation sheet there is a section where the number of adults, children or babies must be indicated. Mainly in the case of babies, it is advisable to indicate their weight in COMMENTS so that the driver can install the appropriate seat.
MY COMPANY NEEDS AN INVOICE, CAN IT BE REQUESTED?
- Indeed. Contact by email to info@almeriatransfers.com indicating your billing information and we will send you the invoice once the service is finished, with a breakdown of VAT included.
UPON ARRIVAL, WHERE WILL I MEET THE DRIVER?
– After paying for your transfer, you will receive a confirmation email, with all the instructions and including a phone number. 24H. Normally your driver will always wait in the arrivals hall with a sign indicating your name
WHAT HAPPENS IF MY DRIVER IS NOT THERE?
– In the reservation form we request the flight number to be able to verify it 24 hours a day. before. The possibilities are very remote (exceptional cases such as mechanical breakdown, punctures, etc. can happen when picking them up at the airport) in which cases we will put all the measures at our disposal to solve it as soon as possible.
WHAT HAPPENS IF MY FLIGHT IS DELAYED?
– All flights are controlled by the flight number indicated in the reservation. However, the information provided through the internet or from the airports themselves usually arrives very late. For this reason, if you see that your flight is going to be delayed, please,call or send an SMS to the phone 24H. 0034 637 406 407 indicating it.
MY FLIGHT HAS CHANGED. CAN I CHANGE THE TIME OR THE DAY OF THE TRANSFER?
– Normally there will be no problem in changing the day or time of the transfer. However, especially in high season (Christmas, Easter and summer months), it is possible that if we change the transfer time at the last moment, we will not have vehicles available for the new time requested. Please contact us as far in advance as possible in order to reschedule your transfer. And if this is not possible, we will refund your money according to the conditions indicated below.
I NO LONGER NEED THE TRANSFER. DEFINITIVE CANCELLATION OF RESERVATIONS.
Any cancellation of the contract must be made in writing by email info@almeriatransfers.com more than 24 hours from the start date of the transportation service described for the first time in the reservation voucher. Through this procedure, 100% of the funds will be returned. Less than 24 hours from the start date of the transportation service described for the first time in the reservation voucher, the money will not be returned. Contact customer service by email if you need a claim cancellation notice against your travel agency, airlines, or travel insurance.
